Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected or processed through Next Claud's websites, customer accounts, dashboards, applications, APIs, messaging systems, software, integrations, support channels, and other products or services operated or provided by Next Claud.

It applies whether you access the Services through a desktop computer, mobile device, browser, API, application, integration, or other supported technology.

Certain Services may have additional privacy notices or specific data processing terms. Where a specific privacy notice applies to a particular Service, that notice will supplement this Privacy Policy to the extent applicable.

2. Information We Collect

Depending on how you use the Services, Next Claud may collect different categories of information, including account information, business information, contact information, technical information, usage information, communication data, payment information, and information provided through customer support or other interactions.

We seek to collect information that is reasonably necessary for providing, maintaining, securing, improving, and supporting our Services.

3. Information You Provide to Us

You may provide information directly to Next Claud when creating an account, purchasing a service, requesting a demonstration, contacting support, submitting a form, communicating with our team, configuring a platform, or otherwise using our Services.

This information may include your name, business name, email address, telephone number, billing information, account credentials, business information, contact details, communication preferences, and other information you voluntarily provide.

4. Customer Data and Contact Information

Our Services may allow customers to upload, import, store, manage, or transmit contact lists, customer information, telephone numbers, email addresses, message content, templates, documents, media, and other data (" Customer Data").

You remain responsible for ensuring that you have the appropriate rights, permissions, consent, legal basis, and authority to provide Customer Data to Next Claud and to use such data through our Services.

Where Next Claud processes Customer Data on behalf of a business or organization, the customer may remain responsible for determining the purposes and lawful basis for such processing.

5. Information Collected Automatically

When you access our websites or Services, certain technical and usage information may be collected automatically. This may include IP address, browser type, operating system, device information, approximate location, referring pages, pages visited, access times, session information, and information concerning how you interact with the Services.

This information may be used for security, analytics, troubleshooting, service improvement, fraud prevention, performance monitoring, and operational purposes.

6. How We Use Information

Next Claud may use information for purposes including:

• creating and managing customer accounts;
• providing and operating our products and Services;
• processing transactions, payments, invoices, and subscriptions;
• providing customer support and responding to inquiries;
• sending service-related notices and communications;
• maintaining the security and integrity of our systems;
• detecting and preventing fraud, abuse, spam, and unauthorized activity;
• monitoring and improving platform performance;
• developing and improving our products and technologies;
• conducting analytics and generating aggregated information;
• complying with legal and regulatory obligations; and
• enforcing our agreements, policies, and legal rights.

7. Messaging and Communication Services

Next Claud may provide messaging, WhatsApp Business, SMS, email, notification, automation, campaign management, and related communication services.

When you use these Services, information may be processed in order to authenticate your account, create and transmit communications, maintain delivery records, generate reports, manage recipients, prevent abuse, comply with applicable requirements, and provide the requested functionality.

You are responsible for ensuring that communications sent through the Services comply with applicable laws and that you have obtained any required consent, authorization, or other lawful basis from recipients.

8. Third-Party Services and Integrations

Next Claud may integrate with or depend upon third-party platforms, messaging providers, telecommunications operators, cloud infrastructure providers, payment processors, analytics services, artificial intelligence providers, hosting providers, and other technology partners.

When you enable or use an integration, information may be shared with the applicable third-party provider where reasonably necessary to provide the requested functionality.

Third-party providers operate under their own privacy policies and terms. Next Claud does not control the privacy practices of independent third-party services.

9. Artificial Intelligence and Automated Processing

Certain Next Claud products may include artificial intelligence, machine-learning, automation, or AI-assisted functionality.

Depending on the feature used, information supplied to an AI-enabled Service may be processed to generate responses, recommendations, classifications, summaries, automation results, or other outputs.

AI-generated results may be inaccurate or incomplete and should be reviewed by users before being relied upon or communicated to others.

Where third-party AI technology is used, relevant information may be processed by the applicable provider subject to contractual requirements, applicable privacy obligations, and the configuration of the relevant Service.

10. Cookies and Similar Technologies

Next Claud may use cookies, pixels, local storage, analytics technologies, and similar mechanisms to operate our websites and Services, remember preferences, maintain sessions, understand usage, improve performance, and support security.

Where required by applicable law, we will obtain appropriate consent before placing or using non-essential cookies or similar technologies.

11. Data Security

Next Claud uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no electronic transmission, storage system, or internet-based service can be guaranteed to be completely secure. Accordingly, Next Claud cannot guarantee absolute security of information.

You are responsible for maintaining the security of your account credentials, passwords, API keys, authentication tokens, devices, and systems used to access the Services.

12. Data Retention

Next Claud may retain information for as long as reasonably necessary to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, maintain security, and protect legitimate business interests.

Retention periods may vary depending on the nature of the information, purpose of processing, contractual requirements, legal obligations, and operational requirements.

13. Disclosure of Information

Next Claud may disclose information where reasonably necessary to provide the Services, including to affiliated entities, employees, contractors, hosting providers, cloud providers, messaging providers, telecommunications operators, payment processors, analytics providers, technology vendors, and other service providers.

Information may also be disclosed where required by law, governmental authority, court order, legal process, or where reasonably necessary to protect the rights, property, security, or safety of Next Claud, our users, customers, recipients, or other persons.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to access, correct, delete, restrict, object to, or otherwise control certain processing activities.

Requests concerning personal information may be submitted through our official contact channels. We may need to verify your identity before processing a privacy request.

15. Marketing Communications

Next Claud may send service-related communications necessary to administer accounts, process transactions, provide security notifications, or communicate important operational information.

Where permitted by applicable law, we may also send promotional or marketing communications. You may unsubscribe from marketing communications through the available unsubscribe mechanism or by contacting us.

16. Children's Privacy

The Services are intended primarily for businesses, organizations, and users who are legally permitted to use the Services. Next Claud does not knowingly collect personal information from children where such collection is prohibited by applicable law.

17. International Data Processing

Depending on the infrastructure and service providers used to operate the Services, information may be processed or stored in jurisdictions other than the jurisdiction in which you reside.

Where required by applicable law, Next Claud will take reasonable steps to ensure that applicable requirements relating to international transfers and data protection are addressed.

18. Business Customers and Data Processing

Where a business or organization uses Next Claud to process personal information on its behalf, the business may determine the purposes and means of processing, while Next Claud may act as a service provider or processor depending on the applicable relationship and law.

Business customers are responsible for ensuring that their instructions, data collection practices, communications, and processing activities comply with applicable privacy and data protection requirements.

19. Data Breach Management

Next Claud maintains procedures intended to identify, investigate, contain, and respond to suspected security incidents involving personal or Customer Data.

Where applicable law requires notification of a data breach, Next Claud will take reasonable steps to provide notification to affected parties or relevant authorities within the applicable legal requirements.

20. Changes to This Privacy Policy

Next Claud may update this Privacy Policy from time to time to reflect changes in our products, platforms, technologies, business practices, security measures, or legal and regulatory requirements.

The updated Privacy Policy may be published on nextclaud.com. Where appropriate, material changes may also be communicated through email, account notifications, or other reasonable means.

Your continued use of the Services following the effective date of an updated Privacy Policy constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

21. Governing Law

This Privacy Policy will be interpreted in accordance with the laws applicable to the jurisdiction in which Next Claud is legally established, unless applicable law requires otherwise.

22. Contact Information

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your information, please contact Next Claud through the following official contact details:

Next Claud:

Website: nextclaud.co.uk
Email: info@nextclaud.co.uk
Phone: 07838 162607
Address: United Kingdom