Terms & Conditions

1. User Eligibility and Representations

By using the Platform, you confirm that the information provided by you is accurate and that you are legally permitted to enter into this Agreement.

1.1. If you are an individual, you confirm that you have reached the legal age required to enter into a binding agreement in your jurisdiction. If you are acting for a company or organization, you confirm that you have the authority to bind that entity to these terms.

1.2. You agree to use Next Claud only for genuine, lawful, and legitimate business purposes. The Platform must not be used for fraud, deception, harassment, abuse, unlawful marketing, or any activity prohibited by applicable law.

1.3. You are responsible for complying with all laws and regulations applicable to your business, your communications, your recipients, and your use of the Services.

1.4. You must also comply with the applicable terms, policies, and usage requirements of any third-party messaging service, telecommunications operator, API provider, application provider, or other external service used through or together with Next Claud.

2. Acceptable Use

The Services are intended for legitimate communication and business purposes. You agree not to use Next Claud to distribute or facilitate content or activities that are illegal, deceptive, abusive, fraudulent, harmful, or otherwise prohibited.

Without limiting the foregoing, you must not use the Platform to:

• send unsolicited or unauthorized promotional communications or spam;
• mislead recipients regarding the identity, purpose, origin, or nature of a communication;
• promote unlawful gambling, fraudulent schemes, or deceptive commercial activities;
• facilitate terrorism, violence, human trafficking, exploitation, or other criminal conduct;
• promote hatred, discrimination, harassment, or threats against individuals or groups;
• distribute obscene, defamatory, threatening, or unlawful material;
• promote counterfeit products, pirated material, or unlawful goods or services;
• collect or distribute personal information without the required permission or lawful basis;
• infringe another person's copyright, trademark, privacy, publicity, or other legal rights;
• attempt to bypass restrictions imposed by Next Claud or third-party service providers; or
• use the Platform in any manner that may damage its security, reliability, reputation, or operation.

Next Claud may take appropriate action, including blocking content, restricting features, suspending an account, or terminating Services, if we reasonably believe that your use violates this Agreement, applicable law, or a third-party platform policy.

3. License to Use the Platform

Provided that you comply with this Agreement and pay all applicable charges, Next Claud gives you a limited, personal, non-exclusive, non-transferable, and revocable permission to access and use the Platform during your active subscription or service period.

This permission exists only to enable you to use the Services for their intended business purpose. It does not transfer ownership of the Platform, software, technology, intellectual property, or any other proprietary asset to you.

You may not sell, lease, rent, sublicense, distribute, assign, transfer, or commercially exploit access to the Platform unless Next Claud has expressly authorized such activity in writing.

Any rights not specifically granted to you under this Agreement remain with Next Claud and its applicable licensors.

4. Plans, Subscriptions and Payments

Your access to paid Services may be based on a subscription, package, usage-based plan, prepaid credits, or another commercial arrangement offered by Next Claud.

4.1. Trial and Demonstration Access: Next Claud may occasionally provide trial, demonstration, promotional, or limited-access accounts. Such access may contain restrictions relating to duration, message volume, functionality, users, or other resources. Unless otherwise communicated, trial access does not create an obligation on Next Claud to provide continued free access.

Next Claud may change, limit, suspend, or withdraw any trial or promotional offer at any time, subject to applicable law.

4.2. Service Plans: The features, limits, prices, credits, message volumes, user allowances, and other conditions associated with a particular plan will be communicated through the Platform, quotation, invoice, order, or other applicable commercial documentation.

Next Claud may introduce new plans, discontinue existing plans, modify features, or revise pricing from time to time.

4.3. Subscription Period: Your subscription remains active for the period specified when you purchase or otherwise agree to the relevant Service. Unless a different arrangement is agreed in writing, the applicable service period begins after successful receipt or confirmation of payment.

4.4. Charges: You agree to pay all fees associated with the Services selected by you. The applicable price will normally be presented before you complete the purchase or otherwise communicated to you through a quotation or commercial agreement.

Unless expressly stated otherwise, prices may not include taxes, duties, withholding amounts, governmental charges, bank charges, payment processing costs, or other fees imposed by a third party or government authority.

4.5. Price Changes: Next Claud may revise its prices or commercial terms. Where the change applies to an existing recurring subscription, the revised amount will normally apply from the next renewal or billing period, unless otherwise agreed.

4.6. Payment Processing: You must use an approved payment method and provide accurate payment and billing information. If a payment is declined, reversed, disputed, or otherwise unsuccessful, Next Claud may delay, restrict, or suspend the related Services until the outstanding amount has been resolved.

4.7. Renewal: Where recurring billing is enabled, your subscription may renew automatically for the applicable renewal period. You remain responsible for ensuring that your selected payment method is valid and has sufficient funds.

4.8. Additional Usage: Usage above the limits of your selected plan may result in additional charges. This may include additional messages, credits, users, API requests, storage, integrations, or other resources.

4.9. Invoice Concerns: If you believe an invoice contains an incorrect charge, you should notify Next Claud promptly and provide details supporting the dispute. Amounts that are not disputed remain payable when due.

4.10. Late Payment: Failure to settle amounts when due may result in suspension or restriction of your account and Services. Any applicable late-payment charges will be governed by the relevant agreement and applicable law.

4.11. Refunds: Amounts paid for Services are not refundable. This includes unused credits, unused messaging volume, partially used subscription periods, account downgrades, and failure to use purchased Services.

4.12. Billing Details: You must provide complete and accurate billing information, including your legal business name, billing address, and applicable tax details. You are responsible for any costs or consequences resulting from inaccurate or outdated information supplied by you.

5. Account Management and User Responsibilities

5.1. You are responsible for maintaining the confidentiality of your account credentials, passwords, API keys, authentication tokens, and other security information.

5.2. All activity carried out through your account may be treated as activity authorized by you unless you promptly notify Next Claud of unauthorized use or a security incident.

5.3. If you permit employees, contractors, agents, or other authorized users to access your account, you remain responsible for their use of the Platform and their compliance with this Agreement.

5.4. You must ensure that your users do not share credentials with unauthorized persons or attempt to bypass user, message, API, or account limitations.

5.5. You must maintain reasonable security measures on devices and systems used to access Next Claud, including appropriate password protection, malware protection, and access controls.

5.6. You must immediately inform Next Claud if you suspect that your account, credentials, API keys, or other authentication mechanisms have been compromised.

6. Prohibited Technical Activities

In addition to the restrictions stated elsewhere in this Agreement, you must not:

• attempt to access areas of the Platform that you are not authorized to use;
• probe, scan, test, or attempt to bypass the security of the Platform;
• reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform;
• copy, reproduce, modify, or create derivative versions of the Platform without written permission;
• use automated bots, crawlers, scripts, or similar mechanisms to interact with the Platform unless expressly permitted;
• interfere with the operation, availability, or performance of the Services;
• attempt to circumvent message, user, API, storage, or other usage restrictions;
• introduce malware, viruses, harmful code, or other destructive material into the Platform; or
• use the Platform to create a competing service by copying its proprietary functionality, design, or technology.

7. Customer Content and Data

7.1. You remain responsible for the information, text, media, documents, contact lists, customer information, templates, and other content that you submit or transmit through the Platform ("Customer Content").

You represent that you have the necessary rights, permissions, licenses, and lawful authority to provide such Customer Content to Next Claud and to use it through the Services.

7.2. For purposes of this Agreement, "Customer Data" includes Customer Content, contact information, message information, account information, and other data supplied by you or generated through your use of the Services.

7.3. You are responsible for ensuring that your collection and use of personal information complies with applicable privacy and data protection laws.

Where you send messages to individuals through the Platform, you are responsible for ensuring that you have the appropriate consent, permission, legal basis, or other authorization required to contact those individuals.

7.4. You authorize Next Claud to host, process, transmit, store, and otherwise handle Customer Data as reasonably necessary to operate and deliver the Services.

7.5. Next Claud may disclose Customer Data where reasonably necessary to provide the Services, use service providers, comply with a lawful governmental request, enforce this Agreement, protect the Platform, investigate suspected abuse, or protect the rights and safety of users and third parties.

7.6. Next Claud may generate statistical, analytical, and aggregated information from use of the Platform. Such information may be used for monitoring performance, security, analytics, troubleshooting, research, service improvement, and development, provided that aggregated information is not intended to identify you or an individual person.

7.7. You are responsible for keeping independent backups of information that is important to your business. Next Claud should not be considered your sole data backup or archival solution unless expressly agreed in writing.

8. Privacy and Data Protection

Next Claud may collect and process information required to create accounts, authenticate users, provide Services, process payments, communicate with customers, maintain security, provide support, and improve the Platform.

The processing of personal information is further described in the Next Claud Privacy Policy. By using the Platform, you acknowledge that certain information must be processed in order to provide the Services.

You must not upload or transmit personal information through Next Claud unless you have the necessary legal basis, consent, authorization, or other lawful permission to do so.

You are responsible for responding appropriately to requests from your customers or recipients concerning their personal information, including requests to stop receiving communications where required by applicable law.

9. Service Availability and Third-Party Dependencies

Next Claud will make reasonable efforts to keep the Platform operational and accessible. However, uninterrupted availability cannot be guaranteed.

Service availability may be affected by circumstances beyond Next Claud's control, including internet connectivity, telecommunications networks, hosting infrastructure, power outages, browser or device compatibility, maintenance, security incidents, third-party APIs, telecommunications operators, messaging platforms, cloud providers, or other external systems.

Where a Service depends on WhatsApp, another messaging platform, an operator, API provider, or other third-party system, Next Claud does not control the policies, availability, technical operation, approval processes, delivery mechanisms, restrictions, or changes made by that third party.

Changes, outages, restrictions, account suspensions, policy updates, API modifications, message filtering, delivery failures, or other actions by third-party providers may therefore affect the Services.

Next Claud does not guarantee that every message will be delivered, delivered immediately, or delivered within a particular time period.

10. Service Warranty Disclaimer

Next Claud provides the Platform and Services on an "as available" and " as is" basis unless a specific written agreement states otherwise.

We do not promise that the Platform will operate continuously, without errors, without interruptions, or without security incidents. We also do not guarantee that all information displayed through the Platform will always be complete, accurate, current, or suitable for your particular business requirements.

To the fullest extent allowed by applicable law, Next Claud disclaims implied warranties and conditions, including warranties concerning merchantability, suitability for a particular purpose, non-infringement, uninterrupted availability, and satisfactory quality.

You acknowledge that the Services involve technology and third-party infrastructure and that occasional technical problems, delays, outages, interruptions, or errors may occur.

11. Content Restrictions and Enforcement

You are responsible for everything transmitted through your account and for ensuring that communications sent through Next Claud comply with applicable laws and third-party platform requirements.

Next Claud may investigate suspected misuse, abuse, fraud, security threats, unauthorized activity, intellectual property complaints, or other violations of this Agreement.

Where reasonably necessary, Next Claud may block or remove particular content, prevent a message from being sent, restrict an account, disable a feature, or suspend access to the Services.

Next Claud may take immediate action where continued use of an account could create legal, security, operational, financial, or reputational risk to Next Claud, its customers, recipients, service providers, or the general public.

You will not be entitled to compensation solely because content was blocked, delayed, removed, rejected, or an account was restricted in accordance with this Agreement or applicable law.

12. Indemnification

You agree to protect and reimburse Next Claud and its affiliates, employees, officers, contractors, and service providers against claims, losses, liabilities, penalties, damages, costs, and reasonable legal expenses arising from or connected with:

• your use or misuse of the Platform;
• your breach of this EULA;
• your violation of any applicable law or regulation;
• Customer Content or Customer Data submitted through your account;
• messages or communications sent by you or on your behalf;
• your failure to obtain appropriate recipient consent or authorization;
• claims that your content infringes another party's intellectual property or privacy rights; or
• actions taken by users who access the Services through your account or credentials.

This obligation applies to the extent that the relevant claim or loss results from your acts, omissions, misuse, or failure to comply with this Agreement.

13. Limitation of Liability

To the fullest extent permitted by law, Next Claud will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential losses arising from your use of or inability to use the Platform or Services.

This includes, without limitation, loss of revenue, profits, business opportunities, goodwill, reputation, anticipated savings, business interruption, or data.

Next Claud will not be liable for losses resulting from circumstances outside its reasonable control, including internet outages, telecommunications failures, third-party platform restrictions, message delivery failures, unauthorized access caused by compromised credentials, inaccurate Customer Data, third-party service interruptions, or unlawful actions of users or third parties.

To the maximum extent permitted by applicable law, the total aggregate liability of Next Claud arising from or relating to the Platform, Services, or this Agreement shall not exceed the amount actually paid by you to Next Claud for the affected Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this Agreement is intended to exclude liability that cannot legally be excluded under applicable law.

14. Intellectual Property

The Platform, including its software, source code, architecture, interface, design, graphics, documentation, trademarks, logos, databases, systems, functionality, and underlying technology, belongs to Next Claud or its respective licensors and is protected by applicable intellectual property laws.

Your use of the Platform does not give you ownership of any part of Next Claud's intellectual property. Except for the limited access rights expressly granted in this Agreement, all rights remain reserved.

You may not copy, reproduce, publish, distribute, modify, create derivative works from, reverse engineer, or otherwise exploit Next Claud's proprietary technology without prior written authorization.

You must not remove or alter copyright notices, trademarks, logos, proprietary notices, or other ownership information displayed on the Platform.

Any suggestions, feedback, ideas, recommendations, or feature requests that you voluntarily provide to Next Claud may be used by Next Claud to improve its products and Services without creating an obligation to compensate you, subject to applicable law.

15. Artificial Intelligence Features

Next Claud may make certain artificial intelligence, automation, machine-learning, or AI-assisted functionality available through the Platform ("AI Features"). These features may allow you to provide prompts, instructions, text, documents, data, or other inputs and receive automatically generated results.

15.1. AI Results: AI-generated results are produced automatically and may not always be correct, complete, reliable, original, current, or appropriate for your intended use. Similar or substantially similar results may also be generated for other users.

15.2. User Review: You are responsible for checking AI-generated content before relying upon, publishing, distributing, or sending it to another person. You should apply appropriate human review, particularly where the output may have a material effect on a person, business, financial matter, or legal issue.

15.3. No Professional Advice: AI-generated results should not be treated as a replacement for qualified legal, medical, financial, accounting, employment, or other professional advice.

15.4. AI Usage Limits: Certain AI Features may only be available under particular plans or may be subject to usage quotas, credits, or other restrictions. Next Claud may limit, reduce, suspend, or charge separately for usage exceeding the applicable allowance.

15.5. Responsible AI Use: You must not use AI Features to generate or facilitate unlawful, fraudulent, abusive, threatening, discriminatory, or harmful activity. You must also comply with any additional AI-specific restrictions communicated by Next Claud.

15.6. High-Impact Decisions: You should not use AI-generated results as the sole basis for decisions that could materially affect an individual's employment, education, housing, credit, insurance, legal status, medical treatment, or other significant rights or opportunities.

15.7. Third-Party AI Services: Some AI functionality may be supported by external AI providers. Where necessary to operate an AI Feature, relevant inputs or information may be processed by such providers in accordance with applicable agreements and privacy requirements.

15.8. Changes to AI Features: AI Features may be updated, replaced, modified, restricted, or discontinued as technology, third-party services, legal requirements, or business needs change. Such changes may affect the results or functionality available to you.

16. Suspension and Termination

Next Claud may suspend, restrict, or terminate your access to some or all Services if you materially breach this Agreement, fail to pay amounts due, engage in prohibited activity, create a security or legal risk, or use the Platform in a way that may harm Next Claud, third-party providers, recipients, or other users.

Where appropriate, Next Claud may provide notice and an opportunity to correct a breach. However, immediate action may be taken when reasonably necessary to protect the Platform, comply with law, prevent abuse, or address a serious security or operational concern.

Upon termination, your right to access and use the Platform will end. Any provisions that are intended by their nature to continue after termination will remain effective.

17. Governing Law and Dispute Resolution

17.1. This Agreement will be interpreted and governed by the laws applicable to the jurisdiction in which Next Claud is legally established, unless a separate written agreement provides otherwise or applicable law requires a different jurisdiction.

17.2. If you have a complaint or dispute relating to the Platform or Services, you should contact Next Claud and provide sufficient details regarding the matter. Both parties will make reasonable efforts to resolve genuine disputes through good-faith discussions.

18. Third-Party Services

The Platform may connect with or depend upon third-party products and services, including messaging platforms, APIs, telecommunications operators, hosting companies, cloud providers, payment processors, analytics providers, and other external technologies.

Third-party services may have their own terms, privacy policies, technical requirements, limitations, and usage restrictions. You are responsible for complying with terms applicable to services that you choose to connect to or use with Next Claud.

Next Claud does not guarantee the availability, performance, or continued compatibility of third-party services and is not responsible for changes, restrictions, outages, suspensions, or failures originating from such providers.

19. Compliance with Laws

You agree to operate your business and use the Platform in compliance with all laws, regulations, regulatory requirements, and industry rules applicable to you.

You are responsible for ensuring that your communications, marketing activities, customer databases, message content, data processing, and use of recipient information comply with all applicable requirements.

Next Claud may restrict or refuse Services where necessary to comply with legal obligations, regulatory requirements, sanctions, governmental directives, third-party platform policies, or security requirements.

20. Changes to this Agreement

Next Claud may revise this EULA when necessary to reflect changes in its Services, technology, business practices, legal requirements, or security standards.

The updated version may be published on the Next Claud website. Where appropriate, material changes may also be communicated through email, the Platform, or another reasonable method.

Unless otherwise required by applicable law, continued use of the Services after the effective date of an updated Agreement will indicate your acceptance of the revised terms.

21. Force Majeure

Neither party will be responsible for a delay or failure to perform an obligation caused by circumstances that are outside its reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, governmental actions, epidemics, power failures, internet outages, telecommunications disruptions, infrastructure failures, labor disputes, cyber incidents, failures of third-party providers, or other events that could not reasonably have been prevented or controlled.

This provision does not remove your obligation to pay amounts that have already become due, except where otherwise required by applicable law.

22. Severability

If any provision of this Agreement is determined to be invalid, unlawful, or unenforceable, that provision will be limited or modified to the extent necessary to make it enforceable, where legally possible.

The invalidity of one provision will not affect the remaining provisions, which will continue to apply to the fullest extent permitted by law.

23. Subcontractors and Service Providers

Next Claud may engage affiliated companies, contractors, technology vendors, cloud providers, hosting companies, messaging providers, telecommunications companies, payment processors, and other service providers to assist with the operation and delivery of the Services.

Such providers may process information or perform technical functions on behalf of Next Claud where reasonably necessary to provide the Services, subject to applicable contractual, security, and legal requirements.

24. Notices and Communications

Next Claud may communicate with you regarding your account, payments, service updates, security matters, operational notices, and changes to the Services through the email address associated with your account, notifications within the Platform, or other contact information provided by you.

You are responsible for ensuring that your account information and contact details remain accurate and accessible.

25. Entire Agreement and No Waiver

This EULA, together with any applicable order, quotation, subscription terms, Privacy Policy, and other policies expressly incorporated into it, represents the agreement between you and Next Claud concerning your use of the Platform and Services.

If Next Claud does not immediately enforce a provision of this Agreement, that does not mean that Next Claud has permanently waived its right to enforce that provision in the future.

26. Contact Information

If you have any questions, concerns, complaints, or requests relating to this EULA or the Next Claud Services, please contact us using the official contact information published on nextclaud.com.

Next Claud:

Website: nextclaud.co.uk
Email: info@nextclaud.co.uk
Phone: 07838 162607
Address: United Kingdom